Shipping & Returns

 

Welcome to Shorely Chic Boutique’s Shipping & Returns Policy page. We’re covering our most asked questions regarding shipping, returns, and exchanges. Please review our top questions answered list below.

If you still have a question after reviewing the below, please don’t hesitate to contact us at customerservice@shorelychicboutique.com and we will get back to you as soon as possible.

 

SHIPPING & HANDLING:

** For orders placed after 2 PM EST, delivery times will go into effect the following business day.**

SHIP SERVICE

ESTIMATED ARRIVAL

FEE

UPS GROUND

ORDERS OVER $150 – 5-7 BUSINESS DAYS

FREE

UPS GROUND

ORDERS UNDER $150 - 5-7 BUSINESS DAYS.

$8

UPS 2-DAY

2 BUSINESS DAYS. Order must be placed before 2pm EST to ship out same day.

$20

UPS NEXT DAY

1 BUSINESS DAY (SATURDAY, SUNDAY AND HOLIDAYS EXCLUDED). Order must be placed before 2pm EST to ship out same day.

$30

*PLEASE NOTE THERE MAY BE ADDITIONAL DELAYS DUE TO WEATHER AND UPS EXCEPTIONS THAT ARE BEYOND OUR CONTROL

  • LOST PACKAGES: If your package is lost, stolen or mis-delivered we will open an investigation with the shipping carrier. Please note this may take up to 2 weeks. 
  • Once the investigation is complete, if your item is lost in transit or delivered to the wrong address we will replace your items or issue a refund if they are not available. However, if the shipping carrier determines the package was delivered to the correct address we are unable to issue a refund. We are not responsible for mis-delivered packages due to incorrect shipping information being entered by the customer. Please make sure all shipping info is correct before placing your order.

RETURN POLICY:

We trust that you will be pleased with your Shorely Chic Boutique’s purchase. However, should you decide the merchandise is not satisfactory, Shorely Chic Boutique's online return policy is stated below:

Refunds will be issued in the form and amount of the original tender paid or will issue a Gift Card, at the customer’s choice when the following requirements are met:

  • We will accept returns on full price merchandise within 20 calendar days from the date of purchase.
  • Merchandise must be unworn, and in their original condition with all tags attached, unless there is a manufacturer’s defect. Manufacturer defects must be reported within 3 days of receiving the merchandise – please contact customerservice@shorelychicboutique.com for assistance.
  • Refunds are contingent upon our inspection of the item once received.  Shorely Chic Boutique reserves the right to refuse a refund or exchange if merchandise received is not in its original condition or outside the 20 day return window.  
  • The merchandise must be accompanied by the original receipt and/or packing slip.
  • Please note SALE items are FINAL SALE and cannot be returned, refunded or exchanged, as we are always making room for new product in our boutique.
  • For your convenience we have enclosed a UPS return label, $8 will be deducted from your return. To use this service, simply attach the label to your package and drop it off at a UPS store, at a UPS drop box, at a UPS access point, or with your UPS driver.
  • Please allow 2 weeks from the time you ship your return for the refund or exchange to be processed.
    • If you choose not to use the Return label provided, please send your return to:

Shorely Chic Boutique
ATTN: Returns Dept.
220 96th Street
Stone Harbor, NJ 08247

*We suggest that you insure your package and ship via a traceable method.

    • Gift Card returns are for exchange or store credit only.

Exchanges:

    • We are happy to exchange full price items in perfect condition with price tags attached if your size is available.
    • The most effective way to make an exchange is to purchase the size and color you need online. We will credit the original purchase when your return arrives at our returns department.  Shipping charges are on us! Simply write exchange in the comment section box on the checkout page and we will deduct the shipping charges upon shipment

Price Adjustments:

    • Shorely Chic Boutique will not make retroactive adjustments to merchandise purchased prior to a sale